This DEEP DIVE​​ explores the role of empathy in the workplace, highlighting how it appears in everyday situations such as meetings, performance reviews, and difficult conversations, yet is often misunderstood. The central idea is that, in an increasingly fast and automated world, human qualities especially empathy — are a key competitive advantage. It also connects empathy to the prevention of burnout. A lack of empathy in organisations often leads to chronic stress, disengagement, and emotional exhaustion. In contrast, empathetic leadership helps create psychological safety, supports well-being, and reduces the risk of burnout by ensuring people feel seen, heard, and supported.

This session will be led by Cristina Nogueira da Fonseca, a leading expert in corporate happiness and well-being at work. She is the founder of Happytown — a pioneering consultancy in happiness science. With a background in sociology, positive psychology, and human resources, Cristina has worked with major organizations and is a recognized keynote speaker and educator in employee experience and the future of work. Cristina Nogueira da Fonseca is widely regarded as one of the key voices in bringing the science of happiness into organizations.

You can follow her on LinkedIn here: https://www.linkedin.com/in/cristinanogueiradafonseca/

This session will be delivered in English and in an asynchronous format.

It will be released on June 12, 2026.

Register here to secure your access to the session.

This conference takes place within the framework of the NoBurnout4Allgees project – No Burnout at the Workplace for Allgees (Project No. 2024-2-PT01-KA210-ADU-000286082), co-funded by the Erasmus+ programme. The project aims to promote healthier, more humane and sustainable work environments, preventing burnout and enhancing people’s well-being within organisations.